Privacy Notice

Fixguru respects and is committed to the protection of your personal information and your privacy. This privacy notice explains how we collect and handle your personal information in accordance with the Malaysian Personal Data Protection Act 2010.

Personal Information

Personal information refers to information that relates directly or indirectly to you, which can be used to identify you on its own or in combination with other data that we collect or have access to.

We collect various types of information from you such as:

Personal Contact Information

Any information you provide allows Fixguru to contact you. For example, name, e-mail address, contact number, address.

Account Login Information

Any information that allows you to access your account profile such as login ID/email address, username, password in unrecoverable form, and/or security question and answer.

Demographic Information

Any information that describes your demographic or behavioral characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information.

Market research & consumer feedback

Any information/experience that you voluntarily share with Fixguru in using our products/services.

Payment and Financial information

Any information that Fixguru needs to fulfill an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards.

Cookies

Cookies are used on this shopping site to use our features, such as registration, login, adding products to your cart, and store delivery address. We may also collect the following information during your visit to our website and/or the fully qualified domain name from which you accessed our site, or your IP address:

1. (i)  The date and time you accessed each page on our website;

2. (ii)  The URL of any webpage from which you accessed our site (the referrer); and

(iii) The web browser that you are using and the pages you accessed.

Purpose of collecting & processing personal data

Data collected on this site is used for the following:

1. 1)  Order fulfillment.

2. 2)  Providing information regarding your inquiries.

3. 3)  Administer and enhance the site and service.

4. 4)  Only disclose information to third parties for goods delivery purposes

5. 5)  Other general purposes – Personal information is used for maintaining your account, conducting internal or market research and measuring the effectiveness of advertising campaigns.

Disclosure of your personal data

We keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third-party social networks.

People who can access your Personal Data

Your Personal Data will be processed by our authorized staff or agents, on a need-to-know basis, depending on the specific purposes for which your Personal Data have been collected.

Service providers

These are external companies that help Fixguru run our business (e.g. order fulfillment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure.

We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorized access. We follow reasonable standards to protect Personal Data.

Your consent

By giving us your personal information, you are giving us consent to collect, use and disclose your personal information under the terms of this policy and any relevant privacy and data protection laws in Malaysia.

If you have any questions regarding our Privacy Notice or if you wish to request access to your Personal Data or correct your Personal Data, please get in touch with sales@fixguru.com.my.